Frequently Asked Questions

The trainings from Open Future Learning are automatically sent to the email on your account and to the ASN training email. You don't need to send them in yourself. If you're not receiving certificates in your email when you complete a training, first check your spam folder. If you still don't find them, please contact the [training team](mailto:asntraining@supports.org) about updating your email address in OFL. For trainings that are not on OFL, see these pages for instructions: - Mental Healt...

We try to update all training and documentation promptly, in the order received. Usually this is within a few hours, but when there is high volume it might take a day or more. Anything submitted over the weekend may not be processed until Monday or Tuesday. Please give us two business days (that is, not counting weekends and holidays) before you re-submit something. Please submit items directly to Training or HR (via email or as a ticket on the Employee Portal) rather than to a manager, to avoi...

If you are unable to complete a training or other requirement due to a problem with the training itself or something on ASN's end, we will grant extensions as needed. Otherwise, please contact the [Personnel team](mailto:personnel@supports.org). The training department needs approval from them to grant an extension. If you have an expired training, then you are considered out of compliance and may have to stop working until it's complete. Many of our training requirements are set not just by AS...

We accept these certifications for CPR/AED and First Aid: - American Heart Association - American Red Cross - Medic First Aid A current Nursing or CNA license also covers the requirement of CPR and First Aid certification. Other certificates are not accepted. See [CPR / First Aid Certification](https://asn.ladesk.com/256241-CPR--First-Aid-Certification) for more information. We often receive certificates which cover CPR but not First Aid. The certificate must specify that First Aid training ...

If you take the CPR/AED and First Aid course through ASN, you will have an opportunity to receive an official American Heart Association certification card in electronic format. You will be asked at the end of the course if you want to order a card, which costs $25 (less than the payout you get for attending the class). It can be payroll deducted or paid by cash or check. If you don't request the card, you will sign a form verifying that you were offered a chance to receive it. You have two bus...

Please consult with your supports coordinators about the best way to report your mileage. You must report your mileage by the deadline for the month in which you drove the miles. Best practice is to submit mileage for a month as soon as the month is over, since it's paid out once a month. Deadline: Months that will be accepted until this date - October 31st: July, August, September - January 31st: October, November, December - April 30th: January, February, March - July 31st: April, May, June

Both of these things are paid on the 3rd Friday of the month following the month in which they were submitted/completed. If you complete 2 trainings and report 50 miles of travel in July, you will be paid for those things on the 3rd Friday of August.

Paystubs are found on [DATIS](https://ess.datis.com/e3/Home/LoginPage.aspx). You can configure DATIS to send them to your email address.