Q. What qualifies as an Incident?
A. An incident is any event that may impact the member’s safety, health, rights, emotional well-being, or quality of care. Examples include injuries, medication errors, behavioral crises, neglect concerns, restrictive interventions, missing persons, or any allegation of abuse or exploitation.
If you are unsure — report it. The C&R team will determine the correct classification. Contact the Compliance & Regulations Department at asncr@supports.org or your direct supervisor for guidance. The earlier questions are addressed, the better the outcome for the member and the team.
Q. When should I report an Incident?
A. Incidents should be reported immediately after they occur or as soon as they are discovered. Prompt reporting ensures member safety, compliance with regulatory requirements, and timely investigation and follow-up.
Q. How do I report an Incident?
A. Use the Witness Participation Form (If you are a Vendor use Witness Participation Form-Vendor) found in Setworks in the member’s profile.
Q. What information should I include when documenting an Incident?
A. Keep documentation factual, objective, and detailed. Include:
Who was involved
What happened (in clear, direct terms)
When and where the incident occurred
Immediate actions taken to support the member
Notifications made (supervisor, guardian, emergency services, etc.)
Avoid assumptions, interpretations, or personal opinions.
Q. Where can I find the Witness Participation Form?
A. Follow the steps listed below.
Log into Setworks.
Select the Individual tab located at the top left of the page.
In the search field, enter the member’s name (last name first).
Once the member’s profile opens, scroll to the bottom of the page.
On the left side, click the Forms tab.
From the drop-down menu, select Witness Participation Form.
Complete all required fields in the form by following the prompts.
When finished, click Submit to complete your submission.
Q. How long does an investigation take?
A. The length of an investigation varies depending on the complexity of the situation. Some matters may be resolved quickly, while others require additional interviews, documentation, or regulatory consultation. You will be notified of outcomes when the review is complete.