Arkansas Support Network strives to provide a comfortable, productive, legal, and ethical work environment. To this end, we want you to bring any problems, concerns, or grievances you have about the workplace to the attention of your Supervisor and, if necessary, to Human Resources or upper level management. To help manage conflict resolution we have instituted the following problem solving procedure:
GRIEVANCE PROCEDURE
Arkansas Support Network recognizes that there are times when the need arises for employees to express concerns or complaints around safety, management, and working conditions in a formal manner. The following procedures will ensure that employees receive a fair and unbiased review of workplace concerns.
Procedures
Written complaint to Supervisor and Human Resources
If the employee has discussed their concerns or complaints with their direct supervisor and are unhappy with the outcome, the employee may submit a written complaint to his or her immediate supervisor and human resources to include:
- The nature of the complaint.
- Detailed information including evidence of the issue, witnesses, related policies, etc.
- The remedy or outcome desired.
If the employee complaint is regarding illegal harassment, discrimination or retaliation, or the employee's direct supervisor, the employee should submit the written complaint directly to human resources at asnhrdepartment@supports.org.
All employee complaints/concerns will be promptly investigated. Employees will be advised of the findings and conclusions. All employees are expected to cooperate fully in such investigations.
Recordkeeping
Human resources will maintain records of the grievance process confidentially and securely.
Retaliation
Retaliation against any employee for making a complaint under this procedure or for providing information during an investigation is strictly prohibited, will not be tolerated, and is a violation of this procedure